Visitation Program

Visiting Volunteer Program

Being diagnosed with a life threatening illness can be overwhelming for both the individual diagnosed, and their family. Hospice can help, we can help you navigate this difficult journey. Hospice complements other health care services by providing support to the patient wherever they are residing, whether that be in their own home, a nursing home, a retirement home, hospital, or in our residential Hospice House.

After calling our office a Coordinator will meet with you and/or your caregivers to determine how we can help. Trained Hospice Volunteers function as extended family members. They can provide companionship by talking, listening, or just sitting quietly. Volunteers can also assist the caregiver by running errands outside the home - such as picking up medication or groceries, by preparing a small meal, or assisting with personal care. They may accompany a patient to a doctor's appointment. These are just a few of the ways Hospice Volunteers can help.

The Heart of Hastings Hospice accepts referrals from patients, family members, friends, visiting nurses, physicians, clergy, or home care workers. Anyone can call Hospice with a referral. Call 613-473-1880 to speak with a Coordinator.

How our visiting program works

Referrals - Anyone can phone The Heart of Hasting Hospice who believes our service would be helpful to an individual, with that person's consent.This includes the individual who is ill, family members, neighbours, doctor, nurse, Home Care coordinator, or Minister. A doctor’s referral is not necessary.

Coordinator Visit - We will call your place of residence and set a time that is convenient for you, to visit and discuss your needs.  We will assess how Hospice can assist you.

Input from the individual and family will be heard and if a volunteer would be of benefit, one will be selected to work with the family.  If a volunteer is not needed, other services will be explained and offered and the hospice coordinator will follow up to check in on a monthly basis with a phone call, or at the patient/family request.

Volunteer Involvement - A volunteer can come into your home to provide relief for family members needing a rest, to allow you to go to appointments, to go shopping, to get needed chores and errands done, or to go out for a break with friends worry free.

  • Your volunteer can sit quietly while you sleep or visit and interact with you. You can continue your day as you would, you do not need to entertain the volunteer.
  • Your volunteer can prepare a small meal, assist with light housekeeping, and provide comfort measures.
  • Your volunteer can provide emotional support by listening, talking, or reading.
  • Your volunteer will be a listener who is comfortable discussing death and dying, discuss your wishes, plans or fears.
  • Your volunteer and coordinator can help you get answers to your questions.
  • Your coordinator can advocate on your behalf to any other support services.

 You are not alone

Bereavement support is available as needed

 Visitation Program Documents

  • Referral Form (pdf)


Since my mom loved sitting in the recliner in our home, looking out the window at the birds, I thought it appropriate to donate $1000 toward the purchase of a recliner. I think mom would approve.
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